Online Returns, Refunds & Exchanges Policy
RETURNS / EXCHANGES FOR FURNITURE, BBQ’S AND LARGE ITEMS
Although we try to ensure our packaging protects your goods throughout their journey, there are rare occasions when items may become damaged in transit. We do ask that you check you have the correct items and look for signs of damage prior to signing for the goods. Please note any concerns on the delivery note before the driver leaves. All collection costs will be met by Rosebank GardenCentrewhen an item is damaged or incorrectly delivered ONLY if this is noted on the delivery note at the time of delivery. We reserve the right to offer replacement parts or to repair an item. Our policy is to first see if a replacement part is available, as this is the quickest way to resolve any issues, and we have found in most cases that it is more convenient for the customer.
FAULTY BBQ’S& ELECTRICALS
You have the right to a refund or replacement within 30 days if you find your item to be faulty. We reserve the right to offer replacement parts or to repair an item.
If you simply change your mind about your items, then please contact the garden centre on 01555 860221 or email us firstname.lastname@example.org 7 days off receipt of goods. We will only accept returns that are unused, in the original packaging (unless we have taken it away for you) and in a re-saleable condition. We will have to charge you for the collection. The collection costs are based on your postcode and will be advised by our in house team.
In-store Returns, Refunds & Exchanges Policy
A valid receipt must be presented within 30 days of purchase for a product return or exchange to be considered for faulty items.
If you simply change your mind about your purchased item(s), then please visit us in-store within 14 days of receipt for a full refund or exchange. We will only accept returns that are unused, in the original packaging and in a re-saleable condition.
Once goods have been returned refunds will be given via the original method of payment and at the same price as the original sale (including any discounts/special offer reductions). Refunds will be processed within 5 working days.